Booking Conditions

A booking is confirmed upon receipt of the required deposit (typically 20% of the total journey cost) and the signed booking form. MedicHorizon will issue a written confirmation within 48 hours of receiving both. No booking is confirmed until written confirmation is issued by MedicHorizon.

All prices are quoted in USD unless otherwise specified. Prices are fixed at the time of booking confirmation and will not change, except where a Client requests changes to their Journey after confirmation. The balance of the journey cost is due 30 days before departure. Payments are accepted by bank transfer or major credit card.

Cancellations must be notified in writing to MedicHorizon. The following cancellation charges apply: More than 60 days before departure — deposit forfeited. 30–60 days before departure — 50% of total journey cost. Less than 30 days before departure — 100% of total journey cost. MedicHorizon strongly recommends comprehensive travel and medical insurance that covers cancellation.

MedicHorizon is a medical travel coordination service, not a medical provider. We do not diagnose, treat, or provide medical advice. All medical decisions are made solely by the Client and their treating physicians. MedicHorizon accepts no liability for medical outcomes, complications, or adverse events arising from any medical procedure undertaken during a Journey.

All Clients are required to hold valid travel insurance that includes medical evacuation coverage for the duration of their Journey. MedicHorizon recommends specialist medical travel insurance that covers pre-existing conditions and elective procedures. Proof of insurance may be requested at time of booking confirmation.

MedicHorizon's total liability to any Client shall not exceed the total journey cost paid by that Client. MedicHorizon is not liable for any indirect, consequential, or special damages. MedicHorizon is not responsible for the acts or omissions of third-party providers including hospitals, airlines, hotels, or retreat operators.

If a Client wishes to change any element of their confirmed Journey, MedicHorizon will use reasonable endeavours to accommodate the request, subject to availability and any costs incurred by third-party providers. An administration fee may apply for significant changes made within 30 days of departure.

These conditions are governed by and construed in accordance with English law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.