Your personal concierge
One dedicated specialist. One number. One relationship — from first call to final recovery.
Your dedicated
concierge
From the moment you make your first enquiry to the day you return home recovered, you have a single dedicated MedicHorizon concierge. One person. One number. One relationship — built on trust, discretion, and attention to detail.
Your concierge is not a call centre agent reading from a script. They are a trained coordination specialist who has familiarised themselves with the hospitals and retreats in our network, and who treats your wellbeing as their priority.
We deliberately limit the number of clients each concierge manages at any one time. This is not a volume business. The intimacy of the service is the service.
Available by phone, WhatsApp, and email — and on-the-ground in India during your stay — your concierge provides extended coordination support as outlined in your service agreement.
Everything, completely
Medical Coordination
Second opinions (facilitated through partner hospitals), pre-op consultation scheduling, medical record translation, specialist matching based on your preferences, surgical scheduling assistance, and hospital liaison — all coordinated on your behalf.
Travel & Logistics
Medical visa guidance, flight recommendations, airport transfers, wheelchair assistance (where available), hotel bookings, and ground transportation throughout your stay.
In-Hospital Support
Your concierge attends your admission, helps navigate hospital administration, liaises with your surgical team (with your consent), and provides support during your inpatient stay.
Retreat & Recovery
Retreat selection based on your procedure and preferences, post-op care instructions shared with retreat wellness teams (with your consent), dietary requirements coordinated where possible, and check-ins during your recovery stay.
Privacy & Discretion
All medical records, communications, and personal information are handled with confidentiality as described in our Privacy Policy. We do not share data with third parties without your explicit consent, except as necessary to deliver your requested services.
Post-Journey Aftercare
Discharge summary for your home physician, follow-up calls (typically at one week, one month, and three months post-procedure), and continued access to your concierge for any post-return queries.
MedicHorizon acts as a facilitator and coordinator. We do not employ medical staff or control hospital policies. While we strive to provide seamless support, all medical outcomes, hospital interactions, and treatment decisions remain solely between you and your healthcare providers. MedicHorizon is a health hospitality consultancy, not a medical provider — we do not give medical advice, diagnose, or guarantee outcomes.
Meet your
concierge
Start your enquiry today and be introduced to your dedicated specialist within 24 hours.
Begin Your Enquiry